Terms

Terms

TERMS AND OTHER POLICIES

Panty by Post charges will register on your credit card as Panties By Post E-Boutique, Inc.  

For monthly subscribers, we will continue to send panties to you every month until you cancel your subscription.To cancel, simply send us an email at info@pantybypost.com letting us know that you wish to cancel your subscription. Please include your name, subscription type, and the address where you receive your socks so that we can be sure to cancel only your subscription and not any others that you may have bought for a friend. We will stop sending panties the month immediately following your cancellation request.

Returns

We want to do everything we can to ensure that you are happy with your subscription and with your Panty by Post experience. You can always email us at info@pantybypost.com and we will work to ensure your satisfaction as best we can.

We are happy to accept the return of any unworn product that is defective, damaged during shipping, or otherwise damaged due to no fault of your own. We’ll send a replacement pair right away. If a panty doesn’t fit, we are happy to send another panty of the same design in a different size or to find a suitable replacement for you. Simply mail the non-fitting panty to this address:
 Panty by Post, 2515 Ontario Street, Suite 401, Vancouver BC Canada, V5T 2X7. You can also pop the return back in our original box, seal it and mark RETURN TO SENDER. 
Upon receipt of the item, we’ll send out your replacement pair and won’t charge you for shipping. Worn items will never be sent to another customer! We’ll wash and donate the items to a worthy cause.

See our Returns Policy for more details. We do not refund shipping costs for any packages that has already shipped.

Delivery and Shipping Policy

We ship using the regular post and we ship worldwide! We are happy to send to post office boxes too! We are unable to provide tracking information for any of our shipments, it's how we keep postage costs low for our customers. Shipping is free for our North American customers over $50 and an extra $5 per package for our international clients. We are happy to arrange faster shipping using Fed Ex or UPS. Just email us to make arrangements at info@pantybypost.com